Roots & Locks
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Privacy Policy

At www.rootsandlocks.co.uk, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by www.rootsandlocks.co.uk and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us. 


General Data Protection Regulation (GDPR)

We are a Data Controller of your information.

Roots and Locks legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Information we collect and the specific context in which we collect the information:

  • Roots and Locks needs to perform a contract with you
  • You have given Roots and Locks permission to do so
  • Processing your personal information is in Roots and Locks legitimate interests
  • Roots and Locks needs to comply with the law

Roots and Locks will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

  • The right to access, update or to delete the information we have on you.
  • The right of rectification.
  • The right to object.
  • The right of restriction.
  • The right to data portability
  • The right to withdraw consent


Log Files 

www.rootsandlocks.co.uk follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.


Cookies and Web Beacons

Like any other website, www.rootsandlocks.co.uk uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.


Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of www.rootsandlocks.co.uk.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on www.rootsandlocks.co.uk, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that www.rootsandlocks.co.uk has no access to or control over these cookies that are used by third-party advertisers.


Third Party Privacy Policies

www.rootsandlocks.co.uk's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. 

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.


Children's Information 

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

www.rootsandlocks.co.uk does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.


Online Privacy Policy Only

Our Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in www.rootsandlocks.co.uk. This policy is not applicable to any information collected offline or via channels other than this website.


Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Terms & Conditions

We are dedicated to providing you with the best customer service.

Please feel free to contact us if you need anything.

We offer shipping to addresses within the United Kingdom and Scottish Highlands only. Please note orders to Northern Ireland may add to delivery time. Due to the UK leaving the European Union, we are currently unable to to deliver to Jersey Guerney & Isle of Man. 

Orders are processed and shipped on working days only. (Monday - Friday, excluding bank holidays.) If you wish to receive tracking please contact hi@rootsandlocks.co.uk and include your ORDER number in the subject heading. 

Our delivery is fulfilled by The Beauty Crew. 

Standard Shipping- £6.50

Order straight to your front door. Time 2-3 working days. Fully tracked service.

Orders

Upon ordering, you should receive an email confirmation with your order (don't forget to check your spam). Once an order has been placed we are unable to cancel or edit the order.  Please check all information is correct before purchasing.

Returns

Please contact us within 48 hours of delivery if there are any issues with your order. 

If you feel your order went through, however you do not have a confirmation email - please contact us before replacing the same order. 

If for any reason, you are not satisfied with your Roots & Locks order, you have fourteen days in which to let us know. (hi@rootsandlocks.co.uk) We will then let you know how to return the order- please note, you will have fourteen days in which to return the order from us letting you know the returns procedure. Returns are processed within 5-7 days of receipt. This can then take 7-21 days to process. Refunds on credit/debit cards can take up to 30 days depending on your bank. 

Unfortunately our original and return shipping fees are non refundable. 

We cannot offer partial refunds on kits, sets or packages. If you receive a free gift, sample or promotional item in addition to your order, this will need to be also returned to fulfil your refund. 

We cannot offer exchanges and we can only accept returns for orders purchased directly on our website. If products are purchased from our retailers, please contact them directly for returns. 

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